esteefee: (talky-hands)
posted by [personal profile] esteefee at 12:50am on 16/11/2011
>I will send you a private email regarding Fanlore, as I do not want to air out dirty laundry.<

I'm sorry, but vague, unsupported insinuations don't stand. We don't have to be specific to be honest.

There are only two open Fanlore tickets. One of which Systems has been working on for days now fixing the various parts of, and the other of which was opened just the other day and only because I looped back on a dropped thread and urged you guys to open it, and is waiting for our Weds work meeting. (It's an install that might take some time.)

We respond to Fanlore tickets just as quickly as we do to any other tickets. I can honestly state without a twinge of discomfort that I treat all tickets the same. I am ticket agnostic; I really could give a damn who they are for. I'm more concerned with how critical they are for the continuing function of whatever system they impact. That's *all* I care about upon first glance. Is a system down? That ticket gets top priority. Is a system bogging down into near decrepitude? Definitely higher priority than an OJS upgrade. That's how a sysadmin thinks.

After that: easy tickets that take two minutes then get done fast to get them out of the way (we're talking volunteer intake tickets and the like).

Then we take on the others, the updates and the upgrades and the backups and the improvements and the maintenance and infrastructure discussions, time depending.

But you know that, Amy. Please remember there's a reason Systems uses tickets. It's a record of everything people have asked us to do, and it's a record of everything you have said to us, and that we have said in return. We have it all down in black and white.

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