autumnus: A purple monochrome portrait of Zoe from Dreamfall, with drawn stars in background and "the Dreamer" written on bottom. (Default)
posted by [personal profile] autumnus at 08:18pm on 16/11/2011
there are 3 main reasons why people complained harder this time around.

1. it is the cumulative effect. This isn't the first majorly buggy release but I have heard grumblings before about buggy releases on journals and such. People will get louder over time if they don't think they are heard.

2. people were already yelling. Everything is up to questioning now. So buggy releases got added into "we don't have to bite our lip and shut up about this anymore" pile. Depending on if you like the conversation happening or not, it is a good or bad thing.

3. AO3 is not an alpha or a closed beta release. It is an open beta, a very popular one. the change of volume from last time to this is in part a positive indication: people rely on the site rather than treat it like a weird experiment. If anything you guys should be proud, and accept the responsibility that comes with it rather than getting upset at the outrage. Also note that unlike packaged software, there is no way for users to use the old version of the code if for any reason the new version is buggy.

Also... I don't think individual coders need to apologize, or the Board. well okay Board apologizing is a nice touch. Point is, they shouldn't be apologizing because people are yelling. They should be apologizing due to (valid) concerns raised and mistakes WERE made. (in this case it is management issues). Most importantly when silence returns it shouldn't be back to good old ways, or to we'll fix this after the next deploy.

Just my 2 cents.

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